How does buying wine and spirits from FINE+RARE work?
FINE+RARE gives our customers and clients unparalleled access to a vast global treasure trove of the world's finest wines and spirits.
Some of these items are available for delivery immediately from our own stock and private reserves, and some are available through our ever-growing global network of producers and merchants.
When you select products on our site, you are making a request for us to source and supply them. As soon as you make that enquiry or place an order, you will automatically be sent a confirmation and reference number, and we will get back to you as soon as possible to let you know when to expect your selected items.
What is the difference between "Sourced on demand" and "Available now" wines and spirits?
Sourced on demand:
The vast majority of our listings are available via our global network of producers and merchants – and subject to a 6-12 week lead time. We strive to get as close to source as possible, purchasing wines and spirits direct from the producer or trusted suppliers whenever possible. We work with suppliers across the globe, giving us unrivalled access to a huge diversity of products: at any one time we have over 50,000+ discrete listings.
We also list a large number of wines and spirits which are immediately available, held within FINE+RARE's own stockholdings or sourced via our private reservists. Delivery of these items can be organised immediately upon payment.
Why is there a lead time on Marketplace wines and spirits?
Marketplace wines and spirits are sourced from a wide range of suppliers all over the world.
We consolidate imports, handle the wines with care to avoid damage, and condition-check them on arrival. This process can take between 6-12 weeks. However, please note that in many cases, the lead time may be significantly lower depending on the current location of the wines or spirits.
If you require a fast turnaround on an order, please speak to your Account Manager and they will be able to advise accordingly.
Do you have a minimum order value?
Our minimum order value is £200. Any orders below this might incur a discretionary fee.
Do you have a retail store?
FINE+RARE has a one-of-a-kind retail, office and events space called HOME Hong Kong located in the prime Central district of Hong Kong.
In the UK, our premises include an office at London's Monument and our storage warehouse within London City Bond at Tilbury Docks. Although we do not currently have a retail space, we can offer Next-Day Delivery on all Immediately Available wines and spirits to Central London and Home Counties addresses for orders placed before 12 noon.
Will I be contacted when my wines or spirits arrive?
Yes, you will receive notification as soon as your wine arrives so you can then organise delivery, export or storage via your My F+R account
Where are my wines and spirits?
You can see the status of your wines or spirits and if they have arrived at our warehouse by signing into your My F+R account and viewing the Portfolio page within My Portfolio.