Our experienced global teams are always on hand to answer any queries you may have    

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Contact us for information, delivery and sales quotes, order enquiries, buying and storing wines and spirits. payments and any other enquiries

Contact us 

customerservice@frw.co.uk  ·  +44 (0)20 7089 7400

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United Kingdom

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United States

europecustomerservices@frw.co.uk  ·  (+39) 02 37905200

Continental Europe

asiacustomerservices@frw.co.uk · (+852) 2832 9986

Asia

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Global Portfolio Management

Explore some of our clients' most commonly asked questions 

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Frequently asked questions

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Find out more about what we do – and how we can help you curate the very best collection possible. From our extensive network of suppliers to our expert advice and authentication, explore our services.

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Our services

At the heart is a close-knit team of enthusiastic and knowledgeable wine and spirits lovers who take great pride in tracking down the finest bottles on the planet for our clients and customers. Say hello to some of the key players.

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Meet the global team

We have offices around the globe – from U.K., U.S. to Asia and Europe, our expert teams are always on hand to help with all your wine and spirits buying and selling needs

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Our locations

The genesis story – from humble origins in 1994 to a leading global marketplace

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From the beginning: FINE+RARE Group timeline

More about the group (contact)

Contact us  

Accounts

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For orders containing a large number of bottles, the selected ship date may not be feasible.

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For orders with a high value, we recommend shipping with a third party carrier. Items shipped with third parties will remain in banded OWCs.

For up to 499 bottles in storage, the rate is 39¢/bottle per month or a $50 minimum monthly charge (this covers up to 142 bottles). For over 500 bottles, the storage rate is 35¢/bottle per month.

Standard storage rate

By selecting third-party shipping, you will take full responsibility for all aspects of legal compliance and authorize Vinfolio to transfer the items to the party specified in your instructions. Items shipped via third parties will remain in their original packaging.

Collection times are between 8:30am - 12pm & 1:30pm - 4:30pm, Monday to Friday. Wines at Will Call, that are not picked up within 10 business days, will be transferred to storage and subject to a $1.50 per bottle stocking fee.

Items to be sourced and shipped to our state-of-the-art fine wine storage facility for the best possible safe-keeping where you can arrange collection from our warehouse address in Napa.

Will Call (Napa)

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We're in the final stages of upgrading to our brand-new trading platform. As part of this transition, we're currently migrating all customer-owned inventory to ensure a smooth and seamless experience.

Our new and improved platform will be ready for you on Friday, April 4.

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About description for demonstration purposes

shows all the items you currently store with us. These items can be sold, delivered or transferred.

At {shortName}

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The lowest price you're willing to sell at. If the net price goes below this value your listing will be removed.

shows all the items that you have pre-ordered, including en primeur wines, and all the items on your watchlist.

Futures

You can set a floor price on items you're selling based on a % of current unit net value.

shows all the actions that you have taken on items in your Portfolio.

History

shows all the items that are currently in transit to or from ${shortName}.

In transit

represents all the wines you currently have in your Portfolio that aren't stored with us. Press the

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Net price

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shows all the items from your Portfolio that are currently on the market.

On sale

shows all the items you currently have in your Portfolio. You can perform individual actions on them from this page.

Overview

shows any items that are currently awaiting user action.

Pending

This is the dynamic market price of the item with trading margin removed.

Pre-authorised payments enable automatic transactions on your behalf, ensuring seamless and hassle-free payments. This allows recurring charges, subscriptions, or scheduled payments to be processed without manual approval each time.

The number of cases you wish to place on sale

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Before you request delivery, you can adjust the quantity for each item in your selection below.

*Market price is dynamic and may change. At time of sale a 10% trading fee will be deducted from the final sale price.

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This item is at FINE+RARE, available for storage, transfer or delivery.
 Most UK deliveries can be made within 3-5 working days, with next day delivery for London;
 an exact date will be available when arranging delivery.
 International deliveries have longer lead-times, please contact us for details.

Wines sold en primeur will be released from the producer after bottling, typically 18 months after the so-called campaign ends. Your wine will then be stored by FINE+RARE in a bonded warehouse until you decide to take delivery.

We will source this item from our network of suppliers and arrange shipment to FINE+RARE.
 The lead-time depends on many variables, but 6-12 weeks is an average estimate.
 Once your order is confirmed, we'll keep you updated on its ETA.
 Every item is checked on arrival by our expert team, with photographs available on request (please note that charges may apply).