Role: Private Client Account Manager
Team: Hong Kong
Reporting to: Head of Sales – Hong Kong
Location: Hong Kong
Private Client Account Manager (Asia) will work to provide F+R’s most valuable and key Asian private clientele with an exceptional, tailored, bespoke level of customer service and experience.
Working collaboratively as part of one of Hong Kong’s most innovative, motivated and knowledgeable fine wine sales teams to establish, nurture and develop long-term, high-quality relationships with key fine wine buyers, and assist them in sourcing, drinking and building collections of the world’s greatest wines.
Contributing daily to be a key part of a positive, energetic and consistent fine wine sales team environment, operating from a completely unique, cutting edge fine wine space.
Being in constant pursuit of daily, monthly and annual Sales Target.
A daily and consistent contribution to the offers and opportunities process, ensuring to search for wines in the marketplace, monthly, weekly and daily basis.
Converting allocations (new or existing), with a subsequent aim of gain 2nd and 3rd transactions.
Minimum conversion rate of 85% for both new and existing clients.
Maintain a 1st-2nd order rate of at least 80%.
Minimum 90% retention rate of your proportion of top 500 accounts.
Being curious about all new leads, working to understand who they are, their preferences and how best to deliver the best possible service.
Demonstrate a passion and knowledge for fine wine, and a constant pursuit of further knowledge and expertise.
Open/consistent communication with Senior Managers – whether for insight, discussion or problem solving.
Build brand awareness
Organise, host and promote various wine tastings, dinners etc
Track record of hitting targets
Previous experience working in the wine industry
Strong fine wine knowledge e.g. WSET to level 3 or above
Fluency in a second language would be an advantage (Mandarin/Cantonese)
Driven / self starter
Ability to work under pressure
Excellent written and verbal communications are essential
Good at building relationships and an existing client base in Asia are essential
Commitment to results
Remuneration is commensurate with experience including, health insurance, staff discounts etc.
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.