ROLE PROFILE: 
Role: Bordeaux Buyer
Teams: Buying
Reporting to: Head of Buying
Location: Monument, London
PURPOSE OF ROLE
The Bordeaux Buyer role will primarily focus on driving the profitability and efficiency of the supplier base and more specifically the “Place de Bordeaux”, focusing on its own portfolio to start with and then develop on a more strategic approach to the entire Negociants and secondary market supplier base.
Deep, broad Region, Bordeaux-Place mechanism, Chateaux & Product knowledge alongside a positive, willingness-to-learn attitude, are crucial requirements in such a dynamic part of the business.
Strong numerical and commercial focus (protection and extension of gross margin, agreeing pricing, building volumes/consolidation, shipping etc) on management of supplier network and relationships will be key focus for the role. 
Ambassadorship for FINE+RARE will be key moving forwards, particularly with important direct relationships, but also in a wider context and when penetrating new markets. 
There is huge opportunity for individual growth development within a progressive FINE+RARE Buying team.
AREAS OF RESPONSIBITY
Phase 1 (circa 2-3 months)
This phase will focus on building understanding of F+R processes and ways of working, alongside familiarization of the internal software WINE+.
Assisting the Buying Team with the day to day management of the supplier base. 
Centralised management and monitoring of product offers, including managing deadlines and communicating with internal and external stakeholders. 
Identifying issues, prioritising, and solving them efficiently.
Liaise directly with various key departments in the company such as Inbound and Outbound logistics, Brand and Sales, who are the buying teams’ prime point of contact.
Supporting the Buying Team in the management of allocations, promotions, and campaign planning.
Organisation and preparation of internal, external tastings and buying trips.
Supplementing the buying team’s En Primeur campaign (Bordeaux) through sourcing of required stock from secondary markets and help managing allocations.
Phase 2 (6-12 months)
This phase will develop commercial understanding via the offer process, how to identify highly profitable opportunities, alongside taking on responsibility for some suppliers:
Take responsibility for a portfolio of Négociants, improving understanding of F+R relationships, driving performance and build strong commercial relationship in order to develop the partnership and reach profit KPIs at a portfolio and team level.
Spot and convert highly profitable opportunities by sourcing products with compelling USPs that will match and exceed key markets and/or F+R client expectations.
Work closely with the Head of Buying to ensure the delivery of En Primeur Campaign allocation management, wallet share, content and driving internal awareness and understanding.
Being able to share high level of knowledge of Bordeaux wine region, Chateaux and Negociants system to support offers and campaigns internally and externally. 
Work closely with senior sales managers to develop understanding of F+R client’s needs.
Collaboratively with other key departments & Bordeaux Chateaux, implement training program for Account Managers themed around Bordeaux in order to develop their understanding of the region, its terroirs, its producers, and specificities.
Help in the planning and forecasting calendar of opportunities to meet ongoing sales targets. 
Strategic monitoring of fine wine investment market, including auctions, press and critics reports.
Phase 3 
This final stage will focus on a more strategic approach to the supplier base on how to develop and manage the portfolio of suppliers alongside taking ownership around campaigns and own projects:
Create clear reporting and strategic analysis of your portfolio to decide what are the next steps, analysing potential growth for each of them, to take strategic decisions around status of the relationships.
Start prospecting for new key relationship on both the place and secondary market in the UK, US, HK, and Europe. Targeting key producers and agents across Europe.
Working closely with Head of Buying to develop a more strategic approach to EP Campaign but also through physical stock during the year. Maximising visibility and diversify offerings, working towards improving payment terms and develop preferential terms with key suppliers. 
Generate critic / vintage reports analysis and identify angles or possible opportunities that could come from it.
Taking ownership of campaigns and own projects.
EXPERIENCE AND QUALIFICATIONS
Proven experience in a wine buying role with track record of managing key-relationships with a high spend are essential.
Existing strong relationship with Chateaux and Top 10 Bordeaux Negociants is desirable.
A comprehensive understanding of the Bordeaux wine market and trends.
Educated to WSET diploma (Level 4) or studying towards.
Fluent in English and French required.
Advanced Excel skills, demonstrating an ability to create and analyse reports.
Excellent attention to detail.
Commercially astute.
Ability to thrive in a fast-paced sales focused environment.
Pro-active, self-starter who uses their own initiative.  
Strong organisation and communication skills.
Knowledge and a love of the fine wine market.
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
To apply, please send your CV and covering letter to careers@frw.co.uk

ROLE PROFILE
Role: Private Client Account Manager
Team: Sales
Reporting to: Head of Sales Hong Kong / Managing Director 
Location: Singapore or Hong Kong 
PURPOSE OF ROLE
The Account Manager will work to provide F+R’s most valuable and key private clientele with an exceptional, tailored, bespoke level of customer service and experience.  The post holder will be responsible for activating, retaining and developing F+R’s clients along with being accountable for managing and delivering their own individual sales target, with the focus being on building a pool of customers to support progression and development.
Contributing daily to be a key part of a positive, energetic and consistent fine wine sales team environment.
KEY RESPONSIBILITIES:
Working to establish, nurture and develop long-term, high-quality relationships with key fine wine buyers, assisting them in sourcing, drinking and building collections of the world’s greatest wines. 
Focus on building a group of active clients made through new client Activation, Reactivation of previously transacted clients and pursuit of dormant clients. 
Nurture and develop high potential clients to become Key accounts
Linking effectively with other internal departments meaningfully and coherently, to ensure clients receive best possible experience impacting on delivery of sales target. 
Ownership of debtors list – ensuring cash collection is well-managed, and any risk of non-payment/cancellation is mitigated by not dealing with problematic clients.
Accountability for credit notes/returns to ensure decision-making and processes are considered
Act as a brand ambassador internally to the sales team, also within the market to promote positivity and F+R, including maintain strong and long-term relationships key customers and maximising sales opportunities with them.
Promotion of strong commercial performance with a focus on service delivery and aiming to provide the highest quality customer service experience.
Positive attitude towards learning around market and product knowledge – producers, regions, trends and wider market.  
Ensure the delivery of an exceptional customer service experience, from new client conversion, through to retaining F+R’s most important and valuable customers. 
Contributing to a positive, strong team environment through consistent performance, in constant pursuit of exceeding target alongside excellent communication.
Daily and consistent contribution to the offers and opportunities process, ensuring to search for wines in the marketplace.
Being curious about all new leads, working to understand who they are, their preferences and how best to deliver the best possible service
SKILL + KNOWLEDGE
Proven sales experience of performing to standard of commercial excellence for an extended period
Track record of achieving targets
Exceptional communications skills, both internally and externally with clients, with all levels
Excellent written and verbal communications are essential
The ability to work in a fluid and fast-paced environment and able to handle change and retain positive outlook
Extensive product knowledge for both fine wines & spirits– WSET Level 3 and above
Driven and ambitious, motivated by achieving outstanding results
Demonstrable passion for fine wine, and a constant pursuit of further knowledge & expertise.
Commitment to results
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.

ROLE PROFILE: 
Role: Performance Marketing Manager
Teams: Digital
Reporting to: Head of Digital Transformation
Location: Monument, 
JOB PURPOSE + AREAS OF RESPONSIBILITY
The Performance Marketing Manager will lead efforts to grow FINE+RARE’s client base, increase engagement and drive conversion, leveraging customer insights to inform strategy and optimise performance.
Working collaboratively with the wider Digital, Brand and Sales teams, you will: 
Drive and future-proof the FINE+RARE digital marketing strategy to establish key areas of focus, priorities for improvement and set budgets correctly against ROI
Own the paid media and SEO strategies and planning, including organic, PPC, display, paid social, affiliates and referral
Drive traffic through to acquisition and order, playing a key role in not only increasing traffic numbers, but also sessions to registration ratios, online conversion rates and ECommerce revenue
Work with the development team to create a Digital analytics suite for tracking key performance metrics across the website
Manage performance budgets and associated agency relationships
Develop high quality acquisition and engagement programmes, campaigns and initiatives, converting leads to customers
Constantly optimise activity, targeting and segmentation to improve ROI
Build in-house marketing automation to enhance efforts and increase efficiencies; scope out and identify new platforms and systems to improve performance
Measure and report back to key stakeholders on the effectiveness of programmes and campaigns, assessing these against KPIs
PERSON SPECIFICATION
Proven knowledge and hands-on experience of managing paid media campaigns for luxury brands and/or top-performing agencies
Fully conversant with Google Ads, Google Analytics, Google Tag Manager, Facebook / Instagram Ads Manager, etc
Previous experience of using and creating PowerBI reports in addition to Google Analytics
Experience working with multiple CRM tools is a plus, including Salesforce, Hubspot, etc
Strong analytical skills and a data-driven approach to problem-solving
Customer-focused with an ability to connect digital marketing approaches to customer journeys
Experience optimising landing pages and improving acquisition funnel conversion
Good understanding of SEO
Excellent communication skills, with the ability to manage multiple internal and external stakeholders and influence and collaborate with a range of people at all levels
An interest in fine wine and spirits
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
To apply, please send your CV and covering letter to careers@frw.co.uk

ROLE PROFILE: 
Role: Spirits Editor
Teams: Brand
Reporting to: Senior Fine Wine + Spirits Editor
Location: Monument, London
JOB PURPOSE + AREAS OF RESPONSIBILITY
The Spirits Editor will work with the Senior Editor and Head of Spirits to create, curate and edit spirits-related content across all FINE+RARE platforms – from email communications, web copy and social media posts to tasting notes and editorial pieces. The role will also act as a champion for the spirits category in the business, engaging, educating and exciting the wider business about spirits. 
As a key member of the Brand team, you will: 
Ensure the spirits category is represented within the weekly editorial and sales offer processes, working closely with the Head of Spirits to develop content to support the commercial calendar
Work with the Senior Editor and Fine Wine Editor to plan a balanced editorial calendar
Brief and work closely with the Design team on the creation of spirits-related collateral
Build FINE+RARE’s reputation for spirits expertise – with clients, prospective clients and producers
Lead on the development of spirits content across all FINE+RARE platforms – including the website, e-comms and social media channels, with the potential for video and audio 
Create engaging and appropriate content for a digital audience with SEO
Act as an ambassador for the premium spirits category across the business – sharing industry and product knowledge to engage and educate the wider team, providing key support for the Sales team in consultation with the Head of Spirits
Report on and optimise spirits content, via Power BI, Google Analytics, Dotdigital and any other tools available to you
PERSON SPECIFICATION
Enthusiasm and passion for the premium spirits category
Proven experience working in either a spirits or content marketing role
Creative with the ability to write compelling sales and editorial copy
Comfortable creating content for a digital audience
Proactive self-starter who uses their own initiative
Excellent communication skills, with the ability to manage multiple stakeholders and influence and collaborate with a range of people at all levels
Extremely high attention to detail, with a firm grasp of grammar and punctuation
Ability to self-edit
A “can do” attitude that thrives when working to tight deadlines in a dynamic and fast-paced environment
Good understanding of SEO principles
In-depth knowledge of the commercial spirits industry with a particular focus on premium whisky brands preferred
An interest in fine wine would be a bonus
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
To apply, please send your cv and covering letter to careers@frw.co.uk

ROLE PROFILE: 
Role: Head of Spirits, UK
Teams: Buying
Reporting to: CEO
Location: Monument, London
PURPOSE OF ROLE
Responsible for design and delivery of a multi-channel spirits strategy that optimises ongoing growth, profitability, and brand visibility.
The Head of Spirits, UK will be responsible for driving forwards the spirits agenda in F+R, through buying, prospecting, and building strong commercial relationships.  Working in collaboration with the Head of Spirits, Asia to plan, influence and develop the portfolio of premium and rare spirits F+R offers globally.
AREAS OF RESPONSIBITY
Increase revenue and profit growth in spirit sales in line with company growth targets
Work collaboratively with key departments across the business such as Sales, Digital & Brand
Manage and maximise existing direct UK supplier relationships & secondary suppliers in Europe
Continuously review the existing supplier list to ensure they meet company demands 
Prospect for new supplier relationships, only qualifying ones which align with company needs
Source, list, and present numerous offers per day. Working in partnership with the Spirits Editor and Brand team to develop branded mailing offers
Keep the stock list to a minimum. Create and implement creative sales angles on slow moving lines 
Maintain the company business strategy as a broker
Valuations of spirits when required
Assist the logistics team in resolving supplier issues, when required 
Provide the sales team support with product knowledge and client queries 
Manage product offers, ensuring offers are closed with the suppliers and PO’s are received 
Review past product sales performance and ensure there is a strategy in place to exceed like for like sales 
To develop UK sales strategy for F+R exclusive products including Bloomsbury Atelier 
Product list management, ensuring its accuracy to maximise digital capabilities  
Grow the number of active spirit buyers
PERSON SPECIFICATION
Extensive experience working in the luxury and rare spirits industry with strong product knowledge
Expert in understanding and targeting and opportunity management with the ability to implement both strategic and tactical initiatives 
Demonstrable experience in sourcing, building, developing, and maintaining supplier relationships 
Excellent writing skills, with the ability to write creatively about rare products and educate the sales team
Experience in a commercial management role, and delivery of consistent and strong performance
Strong business and strategic acumen
Demonstrable evidence of strong negotiation and influencing skills
Good numerical skills set to interpret data and make commercial decisions
Pro-active, self-starter who uses their own initiative
Strong communications and interpersonal skills
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
To apply, please send your CV and covering letter to careers@frw.co.uk