ROLE PROFILE
Role: Private Client Account Manager
Team: Sales
Reporting to: Head of Sales Hong Kong / Managing Director 
Location: Singapore or Hong Kong 
PURPOSE OF ROLE
The Account Manager will work to provide F+R’s most valuable and key private clientele with an exceptional, tailored, bespoke level of customer service and experience.  The post holder will be responsible for activating, retaining and developing F+R’s clients along with being accountable for managing and delivering their own individual sales target, with the focus being on building a pool of customers to support progression and development.
Contributing daily to be a key part of a positive, energetic and consistent fine wine sales team environment.
KEY RESPONSIBILITIES:
Working to establish, nurture and develop long-term, high-quality relationships with key fine wine buyers, assisting them in sourcing, drinking and building collections of the world’s greatest wines. 
Focus on building a group of active clients made through new client Activation, Reactivation of previously transacted clients and pursuit of dormant clients. 
Nurture and develop high potential clients to become Key accounts
Linking effectively with other internal departments meaningfully and coherently, to ensure clients receive best possible experience impacting on delivery of sales target. 
Ownership of debtors list – ensuring cash collection is well-managed, and any risk of non-payment/cancellation is mitigated by not dealing with problematic clients.
Accountability for credit notes/returns to ensure decision-making and processes are considered
Act as a brand ambassador internally to the sales team, also within the market to promote positivity and F+R, including maintain strong and long-term relationships key customers and maximising sales opportunities with them.
Promotion of strong commercial performance with a focus on service delivery and aiming to provide the highest quality customer service experience.
Positive attitude towards learning around market and product knowledge – producers, regions, trends and wider market.  
Ensure the delivery of an exceptional customer service experience, from new client conversion, through to retaining F+R’s most important and valuable customers. 
Contributing to a positive, strong team environment through consistent performance, in constant pursuit of exceeding target alongside excellent communication.
Daily and consistent contribution to the offers and opportunities process, ensuring to search for wines in the marketplace.
Being curious about all new leads, working to understand who they are, their preferences and how best to deliver the best possible service
SKILL + KNOWLEDGE
Proven sales experience of performing to standard of commercial excellence for an extended period
Track record of achieving targets
Exceptional communications skills, both internally and externally with clients, with all levels
Excellent written and verbal communications are essential
The ability to work in a fluid and fast-paced environment and able to handle change and retain positive outlook
Extensive product knowledge for both fine wines & spirits– WSET Level 3 and above
Driven and ambitious, motivated by achieving outstanding results
Demonstrable passion for fine wine, and a constant pursuit of further knowledge & expertise.
Commitment to results
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.

ROLE PROFILE
Role: Product and Customer Data Quality Specialist
Contract: Permanent
Team: Digital
Reporting to: Performance Marketing Manager
Location: Monument, London (Working from home during 2021)
PURPOSE OF ROLE
The Data Quality Specialist will be the in-house data expert, comfortable working with data and business processes to enable business opportunities and enhance customer service and product experience.
KEY RESPONSIBILITIES:
Be in charge of maintaining and monitoring the product and customer database, analyse information held on the system to ensure standards & compliance requirements, whilst merging, amending, or removing inaccurate information and providing clear audit trails.
Be the data management expert, engaging with leadership and other key stakeholders to drive adoption of good data management practice across the business.
Conduct data enhancements (analysis of product / customer attributes, data enrichment)
Provide reports on data quality to marketing and buying teams
Work with business stakeholders to define and then execute the data management governance model, including data ownership and data quality standards. Manage and align to GDPR requirements.
Collaborate with database developers to improve data collection and storage processes.
Be the primary advocate for good data management and maintain relationships with all data users, actively driving engagement, adoption, and usage – and providing processes, training and support to ensure data quality standards are maintained.
SKILL + KNOWLEDGE
A talented user of Microsoft Excel with advanced capability in PivotTables, Vlookup, Conditional Formatting, and IF Statements
Demonstrable experience in data management roles, including working with database developers in a technical environment, ideally within digital marketing/ecommerce
Strong attention to detail, data interrogation skills and thoroughness in approach
Exceptional verbal and written communication skills, with the ability to communicate technical issues to non-technical audiences
Excellent interpersonal skills, able to build relationships and work effectively with other at all levels across the business
Analytical mindset
Good understanding of Data Governance frameworks and Data Protection Regulations
Self-motivated individual with exceptional time management and organisation skills 
An interest in fine wine and spirts
Desirable – experience using the following software:
Programming Excel Macros
PowerBI (data preparation and extract, transform, load procedures)
Hubspot or other CRM marketing tools
SQL
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.

ROLE PROFILE
Role: Senior Product Designer
Team: Digital
Reporting to: Head of Product 
Location: London 
PURPOSE OF ROLE
To own the experience for our customers and to shape and future-proof our approach to design; working collaboratively with our Brand UI designers, product managers and developers to set the tone for an exceptional online experience guided by user research and best practice.
The Senior Product Designer will be responsible for product design throughout the whole product development lifecycle, from brainstorming initial innovative ideas and concepts all the way to delivering detailed prototypes and designs for launch. The role will also be pivotal in leading user discovery and research with customers and suppliers to curate an online experience which drives both high engagement and conversion.
KEY DELIVERABLES:
Own and evolve the product and user experience across our products
Lead product design projects from concept to implementation
Rapidly develop concepts, sketches and prototypes for testing
Translate concepts into UX flows, wireframes and visual designs and work closely with the development team to get them launched
Collaborate with your Product and UI colleagues in running workshops, user research and testing
PERSON SPECIFICATION
Proven track record in leading design projects in a fast paced and successful online business
Significant background in working with and building user experiences which drive business impact and improvements
Proven experience in all phases of the design process including user research, wireframing,
prototyping, visual design, interaction design and usability testing
Proficient in design and prototyping tools such as but not limited to Sketch, InVision and Figma
Confident in using data and insights to inform design and measure impact
Meticulous attention to detail
Driven, ambitious and keen to grow with the Online Marketplace proposition
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
To apply, please send your CV and covering letter to demonstrate how you meet the requirements of the role to careers@frw.co.uk.

ROLE PROFILE
Role: Head of Product
Team: Digital
Reporting to: Head of Technology + Innovation
Location: London 
PURPOSE OF ROLE
To build the FINE+RARE product team around our three key strategic pillars of Marketplace, Acquisition and Service. You will be responsible for working with the Head of Technology + Innovation, and alongside our Head of Engineering, to recruit, mentor, and coach a team of senior product managers who are critical to the company roadmap and growth.
This is an opportunity for an ambitious Head of Product to mould an international team in their own image, and to drive product centricity through company strategy and decision-making. Our online Marketplace model is rapidly expanding, and it is at the heart of company ambition to scale this part of the company rapidly over the next three years.
This is a senior role reporting into a Leadership position and is expected to manage a significant P&L and CAPEX budget. You will need to be confident and well-versed in strategy, execution and delivering ROI in a global, fast-paced, and rapidly growing business.
KEY DELIVERABLES:
Own the product roadmap for one of the three F+R pillars, as well as overseeing and mentoring a team of senior PMs responsible for product roadmaps across the other two pillars.
To drive and oversee the internationalisation of product and technology alongside our Head of Engineering.
To have ultimate accountability for technology product performance within the organisation and showcasing ROI through core Marketplace metrics such as GMV, and size and value of the online product selection.
To coach and mentor, a team of Senior Product Managers, and more broadly to educate the business on product management, cultivating a culture of innovation.
To present and report on progress across the product roadmap/s to the Leadership team.
Define requirements, goals and success metrics for respective product launches, including designing A/B tests (where applicable).
Work closely with Engineering, Product & Marketing to identify opportunities to leverage your team’s learnings.
Set clear goals and objectives for your team
Integrate user research, market analysis, analytics, and community feedback into product requirements.
Serve as a cross-functional leader to collaborate with various teams to drive new product initiatives.
PERSON SPECIFICATION
Previous experience running a product team, ideally in a high-growth Marketplace or Ecommerce environment
Confident in using data and insights and ideally basic SQL
Exceptional written and verbal communication skills
Ability to break down complex problems and communicate effectively across different functions to identify potential solutions
Ability to collaborate with cross-functional teams to drive effective decision-making
Experience building, iterating and scaling products
Strong analytical skills to analyze feature performance and the ability to make tradeoffs
Project management and multitasking.
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
To apply, please send your CV and covering letter to demonstrate how you meet the requirements of the role to careers@frw.co.uk.