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CURRENT VACANCIES
Purpose of Role
The Account Manager is responsible for building, managing, and growing a portfolio of private clients through a highly personalised, commercially driven, and service-led approach aligned with the FINE+RARE brand.
Working within a relationship-led private client model, the role focuses on delivering exceptional client experience, developing long-term client value, and driving revenue growth through structured engagement, access to extraordinary wines through F+Rs marketplace and directchannels.
As a trusted advisor, you will guide clients across collecting, drinking, cellar development, and keydecisions on their portfolio, while proactively identifying opportunities to deepen engagement and increase activity across F+R’s Buy-Store-Sell services.
The role requires strong relationship management, commercial judgement, organisation, and a passion for fine wine and spirits, alongside a disciplined and data-led approach to client development and business growth.
Responsibilities
• Build, manage and grow long-term relationships with private clients through consistent communication, tailored advice and exceptional service.
• Drive client acquisition, retention, and development through proactive engagement and relationship management.
• Deliver targeted offers, sourcing opportunities, and commercial initiatives aligned with client interests, buying behaviour and objectives.
• Act as a trusted advisor across collecting, cellar development, drinking, and broader client goals.
• Maintain structured client engagement plans using CRM systems, sales data, and reporting tools.
• Support commercial planning by assessing product opportunities, client demand, and market conditions.
• Ensure accurate and timely communication regarding offers, orders, fulfilment, and account activity.
• Contribute to events, tastings, and client experiences to strengthen engagement and generate revenue.
• Collaborate with operations, logistics, finance, and marketing to deliver a seamless client experience.
• Continuously develop product knowledge, market understanding, and commercial expertiseacross fine wine and spirits.
Personal Specification (Skills & Knowledge)
• Proven success in a relationship-led sales environment, ideally within fine wine, luxury, hospitality or private client sectors.
• Strong commercial awareness with the ability to grow client value and identify revenue opportunities, and translate client insight into action
• Excellent communication and relationship-building skills with a professional and service-driven approach.
• Highly organised with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Experience using CRM and reporting tools; HubSpot experience advantageous.
• Passion for fine wine and spirits with strong product curiosity and market interest.
• WSET Level 3 or higher preferred (or currently studying towards).
• Ambitious, collaborative, and motivated by delivering exceptional client outcomes alongside commercial performance.
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
Email careers@frw.co.uk to apply
JOB PURPOSE
As a Senior Account Manager, you will be responsible for acquiring, retaining, developing and growing F+R’s most valuable private clients by providing expert advice and exceptional servicethroughout their fine wine and spirit’s journey.
F+R’s key clients expect us to be fully available and present, with a personalised and service-driven approach to account management. You will be fully committed to developing and growing F+R’s presence within the local market, consistently spending time with clients to showcase the F+R brand and taking clear ownership of new business development.
Closely aligned to F+R strategic value-drivers, you will be accountable for managing and delivering your annual sales targets and key commercials, whilst owning responsibilities on new business development, referrals (acquisition), growing and retaining clients through exceptional service levels and experience (service) and extending customer lifetime value by providing guidance and advice through the full buying/resale journey (buy-store-sell).
You will take full accountability for overall performance and private client service, consistently demonstrate deep expertise and knowledge to grow key relationships and strengthen F+R position as an industry-leading brand in the local market.
KEY RESPONSIBILITIES
Establish, nurture and develop long-term, high-quality relationships with key privateclients, supporting them in sourcing, enjoying, building and managing collections/portfolios, as well as reselling through F+R’s buy-store-sell proposition.
Source wines based on client demand and market opportunities using F+R’s extensive supplier network.
Take ownership of annual sales targets, client activity, new business development, acquisition and referral opportunities, with a clear focus on retaining and growing key clients.
Establish and maintain a planned product pipeline for all key clients, identifying opportunities to increase customer lifetime value.
Take ownership of the debtors list, working proactively to support timely cash collection and maintain a focus on cash-positive commercial outcomes.
Use HubSpot CRM, Power BI and relevant client and sales data to manage performance, monitor activity, support effective planning and inform commercial decision-making.
Maintain a strong presence in the local market, regularly meeting clients, attending events and supporting key brand initiatives.
Contribute positively to commercial discussions, using market, client and performance insights to navigate changing market conditions and maximise sales opportunities.
Work collaboratively across the business to ensure client and commercial objectives are aligned and supported.
Proactively manage client issues and challenges through to resolution, ensuring the delivery of an exceptional customer experience from onboarding through to retention and growth.
Act as an F+R brand ambassador, both internally and externally, building strong long-term relationships and identifying opportunities to promote and grow the F+R brand.
Contribute to a strong, collaborative and high-performing team environment through effective communication, teamwork and a consistent focus on achieving outstanding results.
PERSON SPECIFICATION
Proven experience managing, developing and growing high-value client relationships within a sales-focused environment, with a strong track record of achieving and sustaining commercial performance.
Extensive product knowledge and market experience in fine wine, ideally WSET Level 4 Diploma or equivalent, together with a working knowledge of fine spirits.
Strong commercial judgement, with the ability to identify and maximise client, sales and new business opportunities.
Strong analytical capability, with the ability to interpret commercial and client data and provide meaningful insights.
Strong proficiency in reporting and data analysis tools, including Power BI and Excel, together with experience using CRM systems; HubSpot experience would be advantageous.
Excellent communication, collaboration and relationship-building skills, with the ability to work effectively across functions and at all levels.
Strong attention to detail and a logical, proactive and methodical approach to problem-solving, with the ability to thrive in a fast-paced and changing commercial environment.
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
Email careers@frw.co.uk to apply
JOB PURPOSE
As a Senior Account Manager, you will be responsible for acquiring, retaining, developing and growing F+R’s most valuable private clients by providing expert advice and exceptional servicethroughout their fine wine and spirits journey.
F+R’s key clients expect us to be fully available and present, with a personalised and service-driven approach to account management. You will be fully committed to developing and growing F+R’s presence within the local market, consistently spending time with clients to showcase the F+R brand and taking clear ownership of new business development.
Closely aligned to F+R strategic value-drivers, you will be accountable for managing and delivering your annual sales targets and key commercials, whilst owning responsibilities on new business development, referrals (acquisition), growing and retaining clients through exceptional service levels and experience (service) and extending customer lifetime value by providing guidance and advice through the full buying/resale journey (buy-store-sell).
You will take full accountability for overall performance and client service, consistently demonstrate deep expertise and knowledge to grow key relationships and strengthen F+R position as an industry-leading brand in the local market.
RESPONSIBILITIES
Establish, nurture and develop long-term, high-quality relationships with key privateclients, supporting them in sourcing, enjoying, building and managing collections/portfolios, as well as reselling through F+R’s buy-store-sell proposition.
Source wines based on client demand and market opportunities using F+R’s extensive supplier network.
Take ownership of annual sales targets, client activity, new business development, acquisition and referral opportunities, with a clear focus on retaining and growing key clients.
Establish and maintain a planned product pipeline for all key clients, identifying opportunities to increase customer lifetime value.
Take ownership of the debtors list, working proactively to support timely cash collection and maintain a focus on cash-positive commercial outcomes.
Use HubSpot CRM, Power BI and relevant client and sales data to manage performance, monitor activity, support effective planning and inform commercial decision-making.
Maintain a strong presence in the local market, regularly meeting clients, attending events and supporting key brand initiatives.
Contribute positively to commercial discussions, using market, client and performance insights to navigate changing market conditions and maximise sales opportunities.
Work collaboratively across the business to ensure client and commercial objectives are aligned and supported.
Proactively manage client issues and challenges through to resolution, ensuring the delivery of an exceptional customer experience from onboarding through to retention and growth.
Act as an F+R brand ambassador, both internally and externally, building strong long-term relationships and identifying opportunities to promote and grow the F+R brand.
Contribute to a strong, collaborative and high-performing team environment through effective communication, teamwork and a consistent focus on achieving outstanding results.
PERSON SPECIFICATION
Proven experience managing, developing and growing high-value client relationships within a sales-focused environment, with a strong track record of achieving and sustaining commercial performance.
Extensive product knowledge and market experience in fine wine, ideally WSET Level 4 Diploma or equivalent, together with a working knowledge of fine spirits.
Strong commercial judgement, with the ability to identify and maximise client, sales and new business opportunities.
Strong analytical capability, with the ability to interpret commercial and client data and provide meaningful insights.
Strong proficiency in reporting and data analysis tools, including Power BI and Excel, together with experience using CRM systems; HubSpot experience would be advantageous.
Excellent communication, collaboration and relationship-building skills, with the ability to work effectively across functions and at all levels.
Strong attention to detail and a logical, proactive and methodical approach to problem-solving, with the ability to thrive in a fast-paced and changing commercial environment.
Fluency in English and either Cantonese or Mandarin is essential; proficiency in all three languages is highly desirable.
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
Email careers@frw.co.uk to apply
JOB PURPOSE
This role is focused on delivering a critical phase of Vinfolio’s (our U.S. entity) data migration. The position is centred on resolving legacy data issues, stabilising core data structures, and ensuring customer portfolios, inventory, and transactions are accurate, complete, and operationally reliable.
The role is outcome-driven: establishing a data environment the business can trust and operate from, without reliance on legacy systems or manual reconciliation.
Positioned between engineering and operations, this role works directly on real business problems rather than abstract data tasks. It requires a structured approach to untangling complex, inherited data issues and translating them into scalable, system-led solutions.
This is a high-impact, delivery-focused role where you'll work on real, business-critical problems with clear outcomes and ownership from day one.
This is a 3-4-month fixed-term contract, depending on delivery timelines.
AREA of RESPONSIBILITY
Key responsibilities:
Completion of Vinfolio data migration
Lead the resolution of outstanding data issues relating to customer portfolios, inventory and transactions.
Reconstruct and validate historical data where required, including broken transaction chains and misaligned holdings.
Ensure data within SAP and associated systems reflects a consistent and reliable position.
Support the business in moving away from legacy system dependencies used for reference or reconciliation.
Structured resolution of data issues
Identify patterns across data issues and distinguish between isolated cases and systemic problems.
Design and implement repeatable solutions to resolve issues at scale, reducing reliance on manual fixes.
Break down complex data problems into clearly defined components, with documented root causes and resolution paths.
Establish a consistent approach to tracking, prioritising and resolving data gaps.
Data pipeline and integration support
Develop and maintain data pipelines to support the movement and transformation of data across systems.
Ensure data flows between SAP, catalogue, CRM and reporting layers are reliable and well understood.
Support the ongoing stability and accuracy of the data warehouse and associated reporting outputs.
Diagnose and resolve data integrity or performance issues within existing pipelines.
Data quality and control
Implement and maintain data validation checks to ensure consistency, completeness and accuracy.
Identify and address duplication, missing data and structural inconsistencies.
Contribute to the definition of clearer data ownership and governance across key data domains.
Removal of legacy dependencies
Support the transition away from legacy systems (e.g. NetSuite, legacy reporting tools) still used for operational reference.
Where required, create interim solutions to provide access to historical data without maintaining full legacy system usage.
Ensure that current systems can support operational needs without fallback processes.
Collaboration and business alignment
Work closely with engineering, operations and customer-facing teams to understand and resolve data-related issues.
Translate operational challenges into structured data solutions.
Provide clarity on data limitations, trade-offs and resolution approaches to stakeholders.
Document data structures, processes and decisions to support ongoing use and future development.
PERSON SPECIFICATION
Essential
Strong SQL capability, including data transformation and analysis
Experience working with data pipelines and ETL processes
Good understanding of data modelling and relational databases
Ability to work across multiple systems and reconcile inconsistent datasets
Strong analytical and problem-solving skills, with a structured approach to breaking down complex issues
Experience working with incomplete, inconsistent or legacy data environments
Ability to translate business requirements into practical data solutions
Clear communication skills across both technical and non-technical stakeholders
Desirable
Experience with Azure Data Factory or similar tools
Familiarity with ERP systems (e.g. SAP) or transactional platforms
Exposure to data warehouse environments and reporting tools (e.g. Power BI)
Experience supporting or delivering data migration projects
Familiarity with Python or similar tools for data processing
Familiarity with Databricks and experience working with data engineering workflows within the platform.
Additional expectations
Comfortable using AI tools to support analysis, transformation and problem-solving, while maintaining a strong understanding of underlying data logic
Structured and methodical in approach, with a focus on delivery and completion rather than open-ended exploration
Able to operate in a changing environment where priorities are driven by business impact
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
Email careers@frw.co.uk to apply
JOB PURPOSE
As Head of Sales, US, you will be responsible for leading the commercial performance of Vinfolio’s US Sales team, driving revenue growth, developing our private client proposition and ensuring consistently high standards of sales execution and client service.
This is a hands-on leadership role combining team management with direct ownership of high-value private client relationships. You will lead, coach and develop the Sales team while maintaining your own portfolio of key clients and contributing directly to revenue performance.
You will be accountable for delivery of US sales targets, pipeline development, client acquisition, retention, reactivation and portfolio growth, using CRM data, forecasting and commercial reporting to drive performance and identify opportunities.
Working closely across Sales, Customer Experience, Operations and Buying, you will help ensure clear ownership of the end-to-end client journey and commercial outcomes, breaking down functional silos and driving a consistent and exceptional client experience
RESPONSIBILITIES
Lead the US Sales team and deliver agreed revenue, growth and commercial targets.
Set clear sales priorities, targets and expectations, maintaining strong performance management and sales discipline across the team.
Coach and develop Sales team members, building a high-performing, collaborative and client-focused culture.
Personally manage a portfolio of high-value and strategically important private clients, developing long-term relationships and increasing client value.
Drive new client acquisition, referrals, retention, reactivation and increased share of wallet across the US client base.
Maintain strong pipeline management, forecasting, CRM discipline and commercial reporting, using data and client insight to identify opportunities and improve performance.
Maintain appropriate oversight of client credit, outstanding balances and wider commercial controls.
Represent Vinfolio and the FINE+RARE Group at client meetings, tastings, events and relevant industry engagements.
Work closely with Buying, Portfolio Management, Customer Experience, Operations, Finance, Brand and other Group functions to deliver an exceptional end-to-end client experience.
Contribute to wider US and Group commercial initiatives and proactively identify opportunities to strengthen Vinfolio’s position within the US fine wine market.
PERSON SPECIFICATION
Significant sales experience within fine wine, luxury goods or another high-value, relationship-led environment.
Proven track record of delivering strong commercial performance and achieving revenue targets.
Experience leading, coaching and developing sales teams.
Strong experience managing high-value private client relationships and developing new business.
Strong commercial judgement, with experience of pipeline management, forecasting and performance reporting.
Confident using CRM systems, commercial data and dashboards to manage activity and drive performance.
Excellent communication, relationship-building and influencing skills.
Strong understanding of fine wine and the US fine wine market would be highly advantageous.
WSET Level 3 or above preferred, or equivalent industry knowledge and experience.
Proactive, commercially driven and comfortable operating within a fast-paced and evolving business.
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
Email careers@frw.co.uk to apply
JOB PURPOSE
As an Account Manager, you will support the experience of Vinfolio’s most valuable customers by providing knowledgeable advice, exceptional service and high-quality support throughout their fine wine journey.
You will support the Head of Sales and wider Sales team with offer planning and execution, order processing, client queries, account information and the coordination of shipping and fulfilment requirements.
The role will have a strong focus on client service and commercial development, with accountability for client retention, reactivation and portfolio growth, alongside the delivery of a consistent and exceptional experience for Vinfolio’ s key customer segments.
This is a great opportunity for someone looking to build a career in fine wine sales, with the opportunity to develop their product knowledge, commercial skills and client portfolio over time.
RESPONSIBILITIES
Execute client offers, service initiatives and sales activity in line with agreed priorities.
Support the onboarding and ongoing management of key accounts, ensuring a consistent and high-quality client experience.
Build strong client relationships, providing informed recommendations and guidance across fine wine.
Maintain proactive communication with clients regarding offers, orders, deliveries and other service requirements.
Take ownership of assigned client relationships, with a clear focus on retention, reactivation and growing client activity and portfolio value.
Maintain accurate client, sales and service information within CRM and reporting systems, providing relevant updates and insights to management.
Support customer profiling and segmentation to help tailor engagement, offers and service.
Work closely with Sales, Brand, Logistics, Customer Experience and other teams to ensure a seamless end-to-end client experience.
Support sales and marketing campaigns, client initiatives and events as required.
Act as an ambassador for Vinfolio and its fine wine and spirits proposition, maintaining strong product knowledge and service standards.
PERSON SPECIFICATION
Demonstrable sales experience in performing to a standard of commercial excellence for an extended period.
Take ownership of personal development—planning to improve (taking part in key initiatives, projects, external courses) and grow expertise and skillset.
A learning mindset, keen to develop ambitiously and prioritise.
Proven track record of delivering commercial targets.
Tenacious, enterprising commercial outlook.
Highly proficient in analysing and interpreting data, providing insights, with experience and advanced capability in reporting suites (Power BI) and data analysis (Excel).
Functional experience working with CRM (Hubspot would be advantageous).
Highly capable communicator and collaborator with the ability to work cross-functionally at all levels.
Strong attention to detail and a methodical and logical problem solver.
Ability to thrive in a fast-paced, sales-focused environment.
WSET Level 3 or above or currently studying towards this.
Strong knowledge of wine with a passion for the industry.
Strong relationship-building skills.
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
Email careers@frw.co.uk to apply
JOB PURPOSE
Working as part of a busy and collaborative warehouse team, the Warehouse Operative will support the accurate receipt, storage, movement and dispatch of stock, ensuring products are handled carefully and orders are prepared accurately and efficiently.
The role will contribute to the smooth day-to-day running of the warehouse while maintaining high standards of organisation, accuracy and health and safety.
This position is offered on a six-month fixed-term basis to provide additional support during a key operational project.
RESPONSIBILITIES
Prepare customer orders accurately and efficiently, including picking the correct stock.
Receive, check and locate incoming stock, including attaching QR codes to cases and bottles and recording stock movements accurately using handheld scanners.
Complete, sign and file all relevant paperwork in line with company procedures.
Scan parcels electronically and ensure all stock movements are recorded accurately.
Handle and store all packages carefully to minimise the risk of damage.
Maintain responsibility for the safe use and care of company property and equipment.
Carry out quality control checks, stock counts and inventory checks, recording information accurately.
Complete and submit all required paperwork and provide supporting information when requested.
Follow all health and safety procedures, contributing to a safe and responsible working environment.
Build positive and productive working relationships with colleagues across the business.
Communicate clearly and professionally with colleagues, managers, warehouse teams and depot personnel.
Respond to operational queries and correspondence effectively and efficiently.
Follow all relevant HMRC requirements relating to duty stamping and the removal of duty stamps, ensuring processes are completed accurately.
Follow the authentication procedures established by the Authentication team.
Support the wider warehouse team with other reasonable duties as required by Management.
PERSON SPECIFICATION
Previous experience working in a warehouse, distribution or logistics environment is desirable.
Comfortable undertaking manual work, including standing, bending and lifting boxes throughout the working day.
A strong team player with good communication skills and a positive, collaborative approach.
Flexible, reliable and enthusiastic, with a willingness to support the wider team.
Able to work independently, use initiative and manage workload effectively against deadlines and KPIs.
Able to follow written instructions, processes and standard operating procedures accurately.
Excellent attention to detail, with a consistent and careful approach when working in a fast-paced environment.
Good understanding of the importance of health and safety procedures within a warehouse environment.
Comfortable using IT systems; previous experience of warehouse management systems or handheld scanning equipment would be an advantage.
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
Email careers@frw.co.uk to apply