Role: Private Client Account Manager
Reporting to: Head of Sales Hong Kong / Managing Director
Location: Singapore or Hong Kong
PURPOSE OF ROLE
The Account Manager will work to provide F+R’s most valuable and key private clientele with an exceptional, tailored, bespoke level of customer service and experience. The post holder will be responsible for activating, retaining and developing F+R’s clients along with being accountable for managing and delivering their own individual sales target, with the focus being on building a pool of customers to support progression and development.
Contributing daily to be a key part of a positive, energetic and consistent fine wine sales team environment.
Working to establish, nurture and develop long-term, high-quality relationships with key fine wine buyers, assisting them in sourcing, drinking and building collections of the world’s greatest wines.
Focus on building a group of active clients made through new client Activation, Reactivation of previously transacted clients and pursuit of dormant clients.
Nurture and develop high potential clients to become Key accounts
Linking effectively with other internal departments meaningfully and coherently, to ensure clients receive best possible experience impacting on delivery of sales target.
Ownership of debtors list – ensuring cash collection is well-managed, and any risk of non-payment/cancellation is mitigated by not dealing with problematic clients.
Accountability for credit notes/returns to ensure decision-making and processes are considered
Act as a brand ambassador internally to the sales team, also within the market to promote positivity and F+R, including maintain strong and long-term relationships key customers and maximising sales opportunities with them.
Promotion of strong commercial performance with a focus on service delivery and aiming to provide the highest quality customer service experience.
Positive attitude towards learning around market and product knowledge – producers, regions, trends and wider market.
Ensure the delivery of an exceptional customer service experience, from new client conversion, through to retaining F+R’s most important and valuable customers.
Contributing to a positive, strong team environment through consistent performance, in constant pursuit of exceeding target alongside excellent communication.
Daily and consistent contribution to the offers and opportunities process, ensuring to search for wines in the marketplace.
Being curious about all new leads, working to understand who they are, their preferences and how best to deliver the best possible service
Proven sales experience of performing to standard of commercial excellence for an extended period
Track record of achieving targets
Exceptional communications skills, both internally and externally with clients, with all levels
Excellent written and verbal communications are essential
The ability to work in a fluid and fast-paced environment and able to handle change and retain positive outlook
Extensive product knowledge for both fine wines & spirits– WSET Level 3 and above
Driven and ambitious, motivated by achieving outstanding results
Demonstrable passion for fine wine, and a constant pursuit of further knowledge & expertise.
Commitment to results
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.