Financial Analyst (London)
The Financial Analyst will be responsible for providing value-added financial reporting to the business. With the UK being the main entity, the role will also support UK management accounts whilst collaborating cross-functionally, driving accuracy and quality of financial reporting. The role will play a pivotal part in all financial planning processes, including budgeting, forecasting, and cost reporting.
KEY RESPONSIBILITIES:
- Business partnering with key internal stakeholders, adding commercial insight and value to support decision-making and P&L management.
- Support the UK finance team with the preparation of the monthly management accounts.
- Oversee the monthly UK accruals and prepayment schedules.
- Oversee the fixed asset register for the UK.
- Support with UK annual audit enquiries.
- Monthly review of UK financials to ensure a high level of accuracy, providing commentary on key variances to forecast/budget.
- Support with the preparation of monthly board packs through commentary and financial analysis.
- Responsible for the UK and consolidated financial forecasts, which are to be reviewed and updated regularly with a monthly submission for the board pack.
- Support with financial scenario planning.
- Production of ad hoc reporting for analysis as required.
- Adopt a continuous improvement approach to financial reporting, taking the lead on suggestions and implementation of improvements.
PERSON SPECIFICATION:
- Part-qualified/newly accountant or studying towards CIMA or ACCA.
- Proven track record of success in previous roles in finance.
- Strong attention to detail with a commitment to reporting accuracy.
- Previous experience using reporting suites is advantageous.
- Excellent communication and strong interpersonal skills, with the ability to collaborate effectively and with colleagues at all levels.
- Good analytical and strong problem-solving aptitude.
- Ability to prioritise multiple activities in a rapidly changing environment and deliver quality service.
- A team player, happy to roll sleeves up to support.
- Advanced Excel knowledge.
- ERP experience, preferably with SAP B1.
Customer Experience Executive (London)
To drive and deliver exceptional customer experience across all elements of the customer journey; coordinating with stakeholders to articulate the value of a such an approach. In providing this service, you will deal with internal and external customer enquiries, order processing and be pro-active in resolving service problems. This role will work in a team orientated, cross-functional environment and will liaise with counterparts across the global business to resolve issues and identify opportunities. You will be a confident systems user so experience of using CRM and ERP systems is essential alongside supporting with the integration of the systems.
KEY RESPONSIBILITIES:
- Accurately processing client orders, (transfers, exports, UK deliveries) in line with company processing times.
- Manage client interaction at key touch points (onboarding, order confirmation, EP, logistics, delivery).
- Support with the integration and stabilisation of the company’s new technology stack (ERP, CRM, Catalogue and Portfolio systems). Continually identify opportunities to improve the customer experience and logistical processes within the systems.
- Provide support to the global offices in Asia and Continental Europe on exporting stock overseas.
- Ensure all client queries/complaints/issues (i.e., unavailable stock, logistics issues) are dealt with professionally, accurately and within set performance targets. Be proactive in liaising with peers and colleagues across the business to ensure the required resolution.
- Raise invoices for customer deliveries and process requests.
- Continually review current processes and provide ideas to improve efficiency and/or customer experience.
- Identify and record service failure points when flagged by clients or internal users and raise them with management.
Become a proficient user of our CX technology systems including CRM (Hubspot), Catalogue and SAP.
PERSON SPECIFICATION:
- Demonstrable experience in a customer-facing role, ideally on the phone and/or email for a luxury brand.
- Thorough and detailed in processing of information (orders/complaints etc).
- Good knowledge of MS Office (Word, Excel, PowerPoint) and IT systems including CRM (HubSpot) and ERP solutions (SAP desirable).
- Excellent communication skills with strong attention to detail.
- Knowledge of import & export of goods would be an advantage.
- Able to prioritise significant workload and resource them in response to changing demands and requirements.
- Curious with logical thinking to solve problems effectively.
- A quick learner with a high degree of accuracy and attention to detail.
- Ability to manage working under pressure and to meet tight deadlines.
- Fluent in English (French is desirable)
- Knowledge of wines and spirits would be advantageous
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.
