ROLE PROFILE
Role: Private Client Account Manager
Team: Sales
Reporting to: Head of Sales Hong Kong / Managing Director 
Location: Singapore or Hong Kong 
PURPOSE OF ROLE
The Account Manager will work to provide F+R’s most valuable and key private clientele with an exceptional, tailored, bespoke level of customer service and experience.  The post holder will be responsible for activating, retaining and developing F+R’s clients along with being accountable for managing and delivering their own individual sales target, with the focus being on building a pool of customers to support progression and development.
Contributing daily to be a key part of a positive, energetic and consistent fine wine sales team environment.
KEY RESPONSIBILITIES:
Working to establish, nurture and develop long-term, high-quality relationships with key fine wine buyers, assisting them in sourcing, drinking and building collections of the world’s greatest wines. 
Focus on building a group of active clients made through new client Activation, Reactivation of previously transacted clients and pursuit of dormant clients. 
Nurture and develop high potential clients to become Key accounts
Linking effectively with other internal departments meaningfully and coherently, to ensure clients receive best possible experience impacting on delivery of sales target. 
Ownership of debtors list – ensuring cash collection is well-managed, and any risk of non-payment/cancellation is mitigated by not dealing with problematic clients.
Accountability for credit notes/returns to ensure decision-making and processes are considered
Act as a brand ambassador internally to the sales team, also within the market to promote positivity and F+R, including maintain strong and long-term relationships key customers and maximising sales opportunities with them.
Promotion of strong commercial performance with a focus on service delivery and aiming to provide the highest quality customer service experience.
Positive attitude towards learning around market and product knowledge – producers, regions, trends and wider market.  
Ensure the delivery of an exceptional customer service experience, from new client conversion, through to retaining F+R’s most important and valuable customers. 
Contributing to a positive, strong team environment through consistent performance, in constant pursuit of exceeding target alongside excellent communication.
Daily and consistent contribution to the offers and opportunities process, ensuring to search for wines in the marketplace.
Being curious about all new leads, working to understand who they are, their preferences and how best to deliver the best possible service
SKILL + KNOWLEDGE
Proven sales experience of performing to standard of commercial excellence for an extended period
Track record of achieving targets
Exceptional communications skills, both internally and externally with clients, with all levels
Excellent written and verbal communications are essential
The ability to work in a fluid and fast-paced environment and able to handle change and retain positive outlook
Extensive product knowledge for both fine wines & spirits– WSET Level 3 and above
Driven and ambitious, motivated by achieving outstanding results
Demonstrable passion for fine wine, and a constant pursuit of further knowledge & expertise.
Commitment to results
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.

ROLE PROFILE
Role: Content Marketing Designer
Team: Brand
Reporting to: Brand Designer
Location: Monument, London
PURPOSE OF ROLE
The Content Marketing Designer will support the Brand team with responsibility for content creation, implementation of offer and editorial email campaigns, social media management and general website upkeep in creating and executing a distinct visual identity for FINE+RARE.
KEY RESPONSIBILITIES:
Assist with the design, customisation and execution of creative assets for product offers, website content, social media posts and event collateral – across both digital and print formats.
Create and optimise email templates for daily offers and weekly newsletters
Make regular updates to the F+R website to keep content up-to-date and in-line with company and campaign objectives.
Support in the management of F+R social medial channels (Instagram, Facebook, LinkedIn, Twitter) scheduling posts and updates and working to continuously optimise channels.
Contribute to the development of our visual identity, ensuring consistent application of our brand book and style guide throughout the process.
Assist the Brand Designer with research and development of new design templates used across the business.
Proactively work on content creation (photography, videography) and document tastings, winery visits etc. 
Monitor key competitors and other relevant luxury brand sectors to challenge F+R’s thinking and approach.
SKILL + KNOWLEDGE
Bachelor’s degree in a design related field
Demonstrable background of in-house or agency experience, with a strong digital portfolio
Advanced competencies in core Adobe CS and MS Office software
Proven communication skills and ability to liaise effectively with multiple stakeholders
Good time management and prioritisation skills, with ability to work efficiently in a fast-paced environment
A keen eye for detail
Ability to interpret and consistently apply brand guidelines
Good understanding of a range of print and online design processes
Tech-savvy with a willingness to learn and adapt to new platforms quickly
Ability to effectively brief production artworkers e.g. printers
An interest in fine wine and spirits
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.

ROLE PROFILE
Role: Product photographer + retoucher
Team: Brand
Reporting to: Brand Designer
Location: Tilbury
PURPOSE OF ROLE
The Product Photographer will assist the Brand team to establish professional product and lifestyle photography within FINE+RARE. 
KEY RESPONSIBILITIES:
Help setting up a studio in our warehouse in Tilbury including planning and ordering equipment
Develop a visual style of product photography to create consistency on web/emails 
Photograph our large range of wines, spirits as well as some packaging
Retouch imagery and export it for all different channels
Create lifestyle shots to support brand campaigns
Work efficiently on a full range of tasks to support the image delivery process and various image administration duties (sourcing, filing, uploading, re-submitting and amending imagery)
Monitor key competitors and other relevant luxury brand sectors to challenge F+R’s thinking and approach.
SKILL + KNOWLEDGE
Experience as a product photographer and/or retoucher for a luxury brand/ecommerce
Graduate or similar in a visual arts related degree, or equivalent proven experience
Good camera and lightning skills
Advanced knowledge and experience of photo shoot processes and image manipulation software (Lightroom, Photoshop)
Colour changes
Masking out/Cutting out products
Cleaning/removing dust/unwanted details
Comping of elements
High technical proficiency in Mac/Windows computers
Proactive and able to take initiative
Detail oriented and creative
Ability to work towards multiple deadlines
Ability to work calm and collectively within a performance driven and pressured environment
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.