ROLE PROFILE
Role: Private Client Account Manager
Team: Sales
Reporting to: Head of Sales Hong Kong / Managing Director 
Location: Singapore or Hong Kong 
PURPOSE OF ROLE
The Account Manager will work to provide F+R’s most valuable and key private clientele with an exceptional, tailored, bespoke level of customer service and experience.  The post holder will be responsible for activating, retaining and developing F+R’s clients along with being accountable for managing and delivering their own individual sales target, with the focus being on building a pool of customers to support progression and development.
Contributing daily to be a key part of a positive, energetic and consistent fine wine sales team environment.
KEY RESPONSIBILITIES:
Working to establish, nurture and develop long-term, high-quality relationships with key fine wine buyers, assisting them in sourcing, drinking and building collections of the world’s greatest wines. 
Focus on building a group of active clients made through new client Activation, Reactivation of previously transacted clients and pursuit of dormant clients. 
Nurture and develop high potential clients to become Key accounts
Linking effectively with other internal departments meaningfully and coherently, to ensure clients receive best possible experience impacting on delivery of sales target. 
Ownership of debtors list – ensuring cash collection is well-managed, and any risk of non-payment/cancellation is mitigated by not dealing with problematic clients.
Accountability for credit notes/returns to ensure decision-making and processes are considered
Act as a brand ambassador internally to the sales team, also within the market to promote positivity and F+R, including maintain strong and long-term relationships key customers and maximising sales opportunities with them.
Promotion of strong commercial performance with a focus on service delivery and aiming to provide the highest quality customer service experience.
Positive attitude towards learning around market and product knowledge – producers, regions, trends and wider market.  
Ensure the delivery of an exceptional customer service experience, from new client conversion, through to retaining F+R’s most important and valuable customers. 
Contributing to a positive, strong team environment through consistent performance, in constant pursuit of exceeding target alongside excellent communication.
Daily and consistent contribution to the offers and opportunities process, ensuring to search for wines in the marketplace.
Being curious about all new leads, working to understand who they are, their preferences and how best to deliver the best possible service
SKILL + KNOWLEDGE
Proven sales experience of performing to standard of commercial excellence for an extended period
Track record of achieving targets
Exceptional communications skills, both internally and externally with clients, with all levels
Excellent written and verbal communications are essential
The ability to work in a fluid and fast-paced environment and able to handle change and retain positive outlook
Extensive product knowledge for both fine wines & spirits– WSET Level 3 and above
Driven and ambitious, motivated by achieving outstanding results
Demonstrable passion for fine wine, and a constant pursuit of further knowledge & expertise.
Commitment to results
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.

ROLE PROFILE:
Role: Lead Developer 
Department: Digital
Reporting to: Engineering Lead
Location:	Budapest
JOB PURPOSE:
FINE+RARE is in the process of establishing an in-house engineering team to maintain our existing bespoke systems, to design and implement new applications and to improve its online presence in innovative ways.
The lead developers will be the foundation of this new team who will be responsible for guiding, mentoring the software engineers, will be closely involved in technical planning and will take part in the software development processes in collaboration with the rest of the Digital Team.
KEY RESPONSIBILITIES:
To lead and guide the development team
Assess the needs for the development tasks, estimate their complexity
To keep the team's technical knowledge up-to-date, being a go-to expert on the applications
Keep the codebase maintainable, testable, secure and well documented
Collaborate with the DevOps engineer and with the software testers
Take part in the hiring process of software developers
PERSON SPECIFICATION:
Solid knowledge and proven experience in the following technologies:
JavaScript & TypeScript and its ecosystems 
Node.js, React
SQL & MongoDB or other documented oriented database
HTML, CSS and preferably one CSS pre-/postprocessor
Automated testing tools and methodologies
Functional programming oriented approach
Experience with a PaaS (Azure is preferred)
Experience with Docker
Experience with PowerBI and GraphQL is a plus
Experience as a Senior Software Developer
A keen attention to detail
Good analytical and communication skills
Genuine interest in technology, eagerness to learn and experiment

ROLE PROFILE:
Role: Senior Full Stack Developer 
Department: Digital
Reporting to: Engineering Lead
Location:	Budapest
JOB PURPOSE:
FINE+RARE is in the process of establishing an in-house engineering team to maintain our existing bespoke systems, to design and implement new applications and to improve its online presence in innovative ways.
Senior Full Stack developers are responsible to implement features for our internal and client-facing applications based on the specification and guidance of the lead developer.
KEY RESPONSIBILITIES:
Develop features on the back-end/front-end under the guidance of a lead developer
Deliver maintainable, testable, secure and well documented code
Assess the needs for the development tasks, estimate their complexity
Take part in the planning meetings
Collaborate with the DevOps engineer and with the software testers
PERSON SPECIFICATION:
Proficiency and proven experience in the following technologies:
JavaScript & TypeScript and its ecosystems 
Node.js, React
SQL & MongoDB or other documented oriented database
HTML, CSS and preferably one CSS pre-/postprocessor
Automated testing tools and methodologies
Functional programming oriented approach
Experience with a PaaS systems, Docker and GraphQL is a plus
Experience as a Senior Software Developer
A keen attention to detail
Good analytical and communication skills
Genuine interest in technology, eagerness to learn and experiment with new technologies

ROLE PROFILE:
Role: Warehouse Operative
Department: Operations
Reporting to: Warehouse Manager
Contract: Fixed term for 12 months, with the possibility to go permanent
Location:	Tilbury, Essex
Shift: Monday to Friday 6am to 4pm
JOB PURPOSE:
FINE+RARE operates its own world class bonded chamber facilities within the London City Bond warehouse at Tilbury, Essex.
Working in a fast-paced team, the post holder will accurately locate, receipt and store stock in the warehouse alongside prepare orders and ensuring all packages are correctly handled and stored. In addition, they will ensure health and safety requirements are adhered to at all times.
KEY RESPONSIBILITIES:
To prepare orders, this includes the accurate picking of stock.
To receipt stock accurately and file paperwork accordingly.
To accurately locate stock onto system and physically into the warehouse.
Ensure that packages are correctly handled and stored to avoid damage.
To be responsible for the safekeeping of company property.
To carry out quality control checks and to count and record stock figures.
To be responsible for completion and prompt submission of all related paperwork and the provision of other information as requested.
To adhere to strict health and safety standards and culture.
To develop productive working relationships with colleagues.
To communicate effectively with colleagues, managers, other warehouse staff and depot staff.
To be able to deal effectively and efficiently with queries and correspondence.
To Ensure all HMRC regulations regarding the ‘Duty stamping and removal of Duty stamps' process is carried out correctly and accurately.
Ensure authentication procedures are adhered to set out by the Authentication Manager.
To assist in other duties as reasonably requested by the Warehouse Manager & Warehouse Supervisor.
PERSON SPECIFICATION:
Good knowledge of the warehouse, distribution, and logistics industry, ideally gained through working in a warehouse environment.
Be physically fit, and used to manual work, this role will involve standing, bending, and lifting boxes throughout the working day.
Strong team player with excellent communication skills.
Have a flexible, friendly, and enthusiastic attitude.
Ability to work on own initiative and meet tight deadlines and KPI’s.
Accurately follow written instructions and SOP's.
Excellent attention to detail and have a high standard of working practices, whilst working in a fast-paced environment.
Experience of using IT software and warehouse management systems would be desirable.
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.

ROLE PROFILE:
Role: Marketing and Design Assistant
Department: Design
Reporting to: Head of Design
Location:	Monument, London
JOB PURPOSE:
The Marketing and Design assistant will support the Head of Design with responsibility for content creation, implementation of offer and editorial email campaigns, social media management and general website upkeep in creating and executing a distinct visual identity for FINE+RARE.
KEY RESPONSIBILITIES:
Assist on customisation and execution of creative assets for product offers, website content, social media posts and event collateral – across both digital and print formats.
Create and optimise email templates using Hubspot for daily offers and weekly newsletters
Make regular updates to the F+R website to keep content up-to-date and in-line with company and campaign objectives.
Management of all F+R social medial channels (Instagram, Facebook, LinkedIn, Twitter) including scheduling posts and working to continuously optimise channels.
Contribute to the development of our visual identity, ensuring consistent application of our brand book and style guide throughout the process.
Assist the Head of Design with research and development of new design templates used across the business.
Proactively work on content creation (photography, videography) and document tastings, private client dinners, winery visits etc. 
Monitor key competitors and other relevant luxury brand sectors to challenge F+R’s thinking and approach.
PERSON SPECIFICATION:
Bachelor’s degree in a marketing related field
Prior experience in a similar marketing role with a passion for luxury brands 
Advanced competencies in core Adobe CS, Figma and MS Office software
Experience scheduling content on social media (Facebook, Instagram, LinkedIn etc.)
Experience updating images and content on websites
Proven communication skills and ability to liaise effectively with multiple stakeholders
Good time management and prioritisation skills, with ability to work efficiently in a fast-paced environment
A keen eye for detail 
Ability to interpret and consistently apply brand guidelines
Good understanding of a range of print and online design processes
Tech-savvy with a willingness to learn and adapt to new platforms quickly
Ability to effectively brief production artworkers e.g. printers
An interest in fine wine and spirits
This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.