Join the global team

FINE+RARE is a dynamic, fast-growing company with an increasing international presence. Our global expansion is driven by our unique model - which enables us to source an unrivalled range of fine wines & spirits - our passionate and knowledgeable team & the high level of service that they maintain.

CURRENT VACANCIES

The Account Manager will work to provide F+R’s most valuable and key private clientele with an exceptional, tailored, bespoke level of customer service and experience. They are also responsible for activating, retaining, and developing F+R’s clients along with being accountable for managing and delivering their own individual monthly sales target, with the focus being on building a pool of customers to support progression and development.

Contributing daily to be a key part of a positive, energetic, and consistent fine wine sales team environment.

KEY RESPONSIBILITIES:

- Working to establish, nurture and develop long-term, high-quality relationships with key fine wine buyers, assisting them in sourcing, drinking, and building collections of the world’s greatest wines.

- Focus on building a group of active clients made through new client Activation, Reactivation of previously transacted clients and pursuit of dormant clients.

- Nurture and develop high potential clients to become key accounts.

- Linking effectively with other internal departments meaningfully and coherently, to ensure clients receive best possible experience impacting on delivery of sales target.

- Manage accounts receivables – ensuring cash collection is well-managed, and any risk of non-payment/cancellation is mitigated by not dealing with problematic clients.

- Accountability for credit notes/returns to ensure decision-making and processes are considered.

- Act as a brand ambassador internally to the sales team, also within the market to promote positivity and F+R, including maintain strong and long-term relationships key customers and maximising sales opportunities with them.

- Promotion of strong commercial performance with a focus on service delivery and aiming to provide the highest quality customer service experience.

- Positive attitude towards learning around market and product knowledge – producers, regions, trends and wider market.

- Ensure the delivery of an exceptional customer service experience, from new client conversion, through to retaining F+R’s most important and valuable customers.

- Contributing to a positive, strong team environment through consistent performance, in constant pursuit of exceeding target alongside excellent communication.

- Daily and consistent contribution to the offers and opportunities process, ensuring to search for wines in the marketplace.

- Being curious about all new leads, working to understand who they are, their preferences and how best to deliver the best possible service.

PERSON SPECIFICATION:

- Proven sales experience of performing to standard of commercial excellence for an extended period.

- Consistent track record of achieving monthly sales targets.

- Exceptional communications skills, both internally and externally with clients, with all levels.

- Excellent written and verbal communications are essential.

- The ability to work in a fluid and fast-paced environment and able to handle change and retain positive outlook.

- Extensive product knowledge for both fine wines & spirits– WSET Level 3 and above.

- Driven and ambitious, motivated by achieving outstanding results.

- Demonstrable passion for fine wine, and a constant pursuit of further knowledge & expertise.

- Commitment to results; adaptable to change and flexibility.

This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.

FINE+RARE has recently established an in-house engineering team to maintain our existing bespoke technology systems and focusing on the design and implement of new applications and to improve its online presence in innovative ways.

The Senior Backend Developer will be responsible for designing, developing, and maintaining server-side application components together with their lead developer and peers, ensure optimal performance, security, and feature completeness.

KEY RESPONSIBILITIES:

- Assessing the needs for the development tasks across the business and estimating their complexity and timeframe for resolution.

- Work closely with the Engineering team including collaborating with the front-end developers.

- Keeping the codebase maintainable, testable, secure, and well documented.

- Partnering with the Lead Developer and Product team to build, design and refine the requirements for the development team.

- Work cross-functionally with the DevOps Engineer, Data Engineer and with the Quality Assurance team.

PERSON SPECIFICATION:

- Degree in Computer Science or equivalent work experience.

- Solid working knowledge and proven experience in the following technologies: JavaScript & TypeScript and its ecosystems, Node.js, MongoDB or other documented oriented database and GraphQL

- Functional programming-oriented approach.

- Experience Docker and with a PaaS (Azure is preferred).

- A keen attention to detail.

- Good analytical and strong problem-solving aptitude.

- Excellent communication, collaboration, and interpersonal skills.

- Genuine interest in technology, eagerness to learn and experiment.

The Senior Key Account Manager is responsible for acquiring, retaining, and developing and growing F+R’s most valuable key clients. You will passionately support and represent brand F+R within the local market, aligned to all strategic plans and initiatives.

F+R’s key clients expect us to be fully available and present, with a personalised and service-driven approach to account management. You will be completely committed to the development and growth within the local market, consistently spending time with clients, to showcase the F+R brand with clear ownership on new business development.

Closely aligned to F+R strategic value-drivers, you will be accountable for managing and delivering your annual sales targets, key commercials, whilst owning responsibilities on new business development, referrals (acquisition), growing and retaining clients through exceptional service levels and experience (service) and extending the customer life-time value by providing guidance and advice through full buying/resale journey (buy-store-sell).

Complete accountability for overall performance and service. You will consistently demonstrate deep expertise and knowledge, to grow key relationships, developing F+R to be industry leading brand within the local market.

KEY RESPONSIBILITIES:

- Working to establish, nurture and develop long-term, high-quality key account relationships with key fine wines & spirits buyers, assisting them in sourcing, building collections/portfolios of the world’s greatest wines, as well as reselling (buy-store-sell).

- Demand led and commercial sourcing from F+R’s extensive supplier network to curate opportunities from the marketplace.

- Embrace and develop expertise as a key user of HubSpot CRM platform.

- A strong capacity to assess and interpret data to improve decision making and plan effectively.

- Planned Product pipeline established for all key clients.

- Complete ownership of UK client activity and key account referral target.

- Presence in market – meeting with clients, attending events and supporting key brand initiatives in the market.

- Full management of all reporting dashboards measuring performance, service, and client information.

- Ownership of your own personal development – planning to improve (taking part in key initiatives, projects, external courses) and grow expertise and skillset.

- Contributing positively to commercial group discussion and constructive thinking around clients, navigating challenging market conditions as well as driving and maximising sales in strong markets.

- Ownership of debtors list – ensuring cash collection is well-managed and focus on cash positivity on all deals.

PERSON SPECIFICATION:

- Proven experience in managing and developing key client relationships, as well as demonstrating strong commercial performance over the long term.

- Exceptional communications skills, both internally and externally with clients.

- The ability to work in a fluid and fast-paced environment and able to handle change and work to tight deadlines.

- Strong track record of high-performance client management.

- Extensive product knowledge and market experience in fine wine, WSET level 4 or above and working knowledge of fine spirits.

- Driven and ambitious, motivated by achieving outstanding results.

This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.

To drive and deliver exceptional customer experience across all elements of the customer journey; coordinating with stakeholders to articulate the value of a such an approach. In providing this service, you will deal with internal and external customer enquiries, order processing and be pro-active in resolving service problems.

This role will work in a team orientated, cross-functional environment and will liaise with counterparts across the global business to resolve issues and identify opportunities.

You will be a confident systems user so experience of using CRM and ERP systems is essential alongside supporting with the integration of the systems.

KEY RESPONSIBILITIES:

- Manage client interaction at key touch points (onboarding, order confirmation, EP, logistics, delivery)

- Support with the integration and stabilisation of the company’s new technology stack (ERP, CRM, Catalogue and Portfolio systems). Continually identify opportunities to improve the customer experience and logistical processes within the systems.

- Provide support to the global offices in Asia and Continental Europe on exporting stock overseas.

- Ensure all client queries/complaints/issues (i.e., unavailable stock, logistics issues) are dealt with professionally, accurately and within set performance targets. Be proactive in liaising with peers and colleagues across the business to ensure the required resolution.

- Raise invoices for customer deliveries and process requests.

- Continually review current processes and provide ideas to improve efficiency and/or customer experience.

- Identify and record service failure points when flagged by clients or internal users and raise them with management.

- Become a proficient user of our CX technology systems including CRM (Hubspot), Catalogue and SAP.

PERSON SPECIFICATION:

- Demonstrable experience in a customer-facing role, ideally on the phone and/or email for a luxury brand.

- Thorough and detailed in processing of information (orders/complaints etc).

- Good knowledge of MS Office (Word, Excel, PowerPoint) and IT systems including CRM (HubSpot) and ERP solutions (SAP desirable).

- Excellent communication skills with strong attention to detail.

- Knowledge of import & export of goods would be an advantage.

- Able to prioritise significant workload and resource them in response to changing demands and requirements.

- Curious with logical thinking to solve problems effectively.

- A quick learner with a high degree of accuracy and attention to detail.

- Ability to manage working under pressure and to meet tight deadlines.

- Fluent in English (French is desirable)

- Knowledge of wines and spirits would be advantageous

This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.

FINE+RARE operates its own world class bonded chamber facilities within the London City Bond warehouse at Tilbury, Essex.

Working in a fast-paced team, the post holder will accurately locate, receipt and store stock in the warehouse alongside prepare orders and ensuring all packages are correctly handled and stored. In addition, they will ensure health and safety requirements and company policies and procedures are adhered to at all times.

KEY RESPONSIBILITIES:

- To prepare orders, this includes the accurate picking of stock.

- To check, attach QR codes to cases/bottles, physically locate and receipt stock accurately via scanners.

- To sign and file all paperwork as per company processes.

- To assist in electronic scanning of all parcels using handheld scanners.

- Ensure that packages are correctly handled and stored to avoid damage.

- To be responsible for the safekeeping of company property at all times.

- To carry out quality control checks and to count and record stock figures.

- To be responsible for completion and prompt submission of all related paperwork and the provision of other information as requested.

- To adhere to strict health and safety regulations to ensure a safe working environment and culture.

- To develop productive working relationships with colleagues across the business.

- To communicate effectively with colleagues, managers, other warehouse staff and depot staff.

- To be able to deal effectively and efficiently with queries and correspondence.

- To Ensure all HMRC regulations regarding the ‘Duty stamping and removal of Duty stamps”. process is carried out correctly and accurately.

- Ensure authentication procedures are adhered to set out by the Authentication team.

- To assist in other duties as reasonably requested by the Warehouse Manager & Warehouse Team Leaders.

PERSON SPECIFICATION:

- Good knowledge of the warehouse, distribution, and logistics industry, ideally gained through working in a warehouse environment.

- Be physically fit, and used to manual work, this role will involve standing, bending, and lifting boxes throughout the working day.

- Strong team player with excellent communication skills.

- Have a flexible, friendly, and enthusiastic attitude.

- Ability to work on own initiative and meet tight deadlines and KPI’s.

- Accurately follow written instructions and SOP's.

- Excellent attention to detail and have a high standard of working practices, whilst working in a fast-paced environment.

- Understanding of the importance of health and safety regulations and procedures in a warehousing environment.

- Experience of using IT software and warehouse management systems would be desirable.

This job description is not intended to be an exhaustive list of duties to be performed by the post holder and may be altered to reflect the business needs of the company.