FAQ

ABOUT FINE+RARE

 

Q: How does purchasing wine from FINE+RARE work?

A: FINE+RARE provides access to the world’s finest and rarest wines and spirits. We source on demand from our network of trusted suppliers and deliver to most corners of the world. For more information on how we work, click here.

 

Q: How can I contact FINE+RARE?

A: You can contact our UK office on +44 (0)207 089 7400 and our Hong Kong office on +852 2832 9986. For contact details by department, please click here.

 

 

BUYING WINE

 

Q: Where are your wines sourced from?

A: We strive to get as close to source as possible, either purchasing wines direct from the producer or through our network of trusted suppliers. We work with suppliers across the globe giving us unrivalled access to a huge diversity of wines: at any one time we have over 70,000+ discrete listings. You can see the selection of our immediately available wines here.

 

Q: What is the difference between 'immediate' and 'marketplace' wines?

A: The vast majority of our listings are from our ‘marketplace’, meaning they would be coming from within our supplier network and subject to the 6-8 week lead time. We do, however, have a large number of immediately available wines, either through our private sellers or FINE+RARE’s own stockholdings. These can be organised for delivery immediately upon settlement of the invoice.

 

Q: Why is there a lead time on marketplace wines?

A: The vast majority of our listings are sourced from suppliers across the globe; giving us unparalleled access to a vast number of listings at any one time. We consolidate imports to keep prices low, handle the wines with care to avoid damage and condition-check them on arrival. This takes an average of 6-8 weeks, however, please note that we source from a wide range of suppliers and the lead time may be significantly lower depending on the current location of the wines. If you require your order faster than 6-8 weeks please speak to your Account Manager and they will be able to advise accordingly.

 

Q: Will I be contacted when my wines arrive?

A: Your personal Account Manager will be in touch upon arrival of your wines to organise for delivery, export or storage in line with your instructions.

 

Q: Do you have a retail store?

A: We don’t have a retail store - our current premises include an office based at London Cannon Street and our storage Chambers at LCB’s Tilbury warehouse. We also have a local office based in Hong Kong. You can purchase through the FINE+RARE website or by contacting our Account Managers at +44 (0)20 7089 7400 or wine@frw.co.uk.

 

Q: Do you have a minimum order value?

A: Our minimum order value is £200. If you would like to place an order under this value, please contact +44 (0)20 7089 7400 or wine@frw.co.uk to discuss with one of our team.

 

Q: Do you do gifts, weddings etc?

A: We have a number of options for gifts from our immediately available selection here. We are also able to make arrangements for wedding wines and corporate gifting. For these, please contact +44 (0)20 7089 7400 or wine@frw.co.uk.

 

 

STORAGE

 

Q: Can I store my wines with you?

A: We have a number of options for gifts from our immediately available selection here. We are also able to make arrangements for wedding wines and corporate gifting. For these, please contact +44 (0)20 7089 7400 or wine@frw.co.uk.

 

Q: Are my wines insured whilst in storage?

A: Whilst in storage with FINE+RARE all wines are fully insured at their full replacement value. Further details can be provided on request; please contact the Reserves team on +44 (0)20 7 089 7404 or privatecellar@frw.co.uk.

 

Q: What formats do you accept for storage?

A: We have an open doors policy for storage – from half bottles to imperials, we store both singles and cases, in bond or duty paid. You may contact the Private Cellar Management team on +44 (0)20 7 089 7404 or privatecellar@frw.co.uk for further information. Please note that we inspect the condition of wines upon arrival and reserve the right to reject items on the basis they are not suitable for storage (because of woodworm, leakage etc).

 

Q: How much does storage cost?

A: We charge £10.08 + VAT per annum per 12 bottle case or equivalent. Storage charges are pro rata for the amount of bottles and for length of time stored.

 

 

DELIVERY

 

Q: How do I get my wines delivered?

A: We deliver to most countries over the world either through London City Bond courier service or through trusted third party shipping partners. Please click here for more detailed information.

 

Q: Are my wines insured following collection by your courier?

A: From the moment you hand over your wines to our courier service they are insured at their full replacement value. Further details may be provided on request; please contact the Reserves team on +44 (0)20 7 089 7404 or privatecellar@frw.co.uk.

 

Q: Can I transfer wines to other bonded warehouses?

A: Yes. For bonded transfers within LCB there is a charge of £8 (ex VAT). For transfers outside of LCB, to other bonded warehouses within the UK, the cost is £16 (ex VAT) in line with our standard UK delivery fee. Please request a quotation from our Customer Services team for any exports to EU bonded warehouse; +44 (0)20 7089 7400 or customerservices@frw.co.uk.

 

Q: What are current UK duty and VAT charges?

A: UK VAT is currently set at 20% UK duty rates are as follows: Still wine: 5.5-15% = £25.98 (ex VAT) per case (12) Sparkling wine: 8.5-15% = £33.27 (ex VAT) per case (12) Fortified wines: 15-22% = £34.63 (ex VAT) per case (12) Spirits: >22% = £28.74 (ex VAT) per Litre of pure alcohol.

 

Q: Is UK duty and VAT applicable if I am shipping within the EU?

A: For shipments to private EU residences, we require UK duty and VAT to be paid before release to a shipping agent of your choosing. We have a number of associated shippers – our customer services team would be happy to obtain quotations on your behalf: customerservices@frw.co.uk or +44 (0)20 7 089 7400

 

 

PAYMENTS & ORDER TRACKING 

 

Q: What cards can I use to pay my invoices?

A: We absorb normal card charges, meaning that all major debit and credit cards are accepted with no additional fee. AMEX is the exception to this and, whilst we do accept it, there is a 1.5% commission charge which represents the additional incremental charge they apply. To pay outstanding invoices using AMEX, please contact our Customer Services team on +44 (0)20 7089 7400 or customerservices@frw.co.uk.

 

Q: Were can I find copies of my outstanding invoices?

A: These may be sent via email on request by our customer services team. You can also see your outstanding balance by logging into your FINE+RARE account here

 

Q: Where can I find my wine inventory and track which orders have arrived?

A: You can find an inventory of wines you have purchased with FINE+RARE online through your portfolio page – this also provides an indication of which orders have arrived and are in you storage account, as well as wines that you have had delivered home from FINE+RARE (though these can be removed from your portfolio if you wish). Through this page you can also place wines on sale and request delivery of your wines in storage.

 

 

SELL MY WINES

 

Q: Can I sell my wines through FINE+RARE?

A: Yes, you can; we have a dedicated team, the Private Cellar Management department, who oversee our private sellers and actively look to market their wines and spot sales opportunities. Any wines which are placed on sale are stored free of charge (subject to the exception where they fall below ‘floor’). The Private Cellar Management team can be contacted on privatecellar@frw.co.uk or +44 (0)20 7 089 7404.

 

Q: How do I know what my wines are worth?

A: You can receive a full valuation of your wines based on dynamic market pricing through our Private Cellar Management team. To find out more, contact them on privatecellar@frw.co.uk or +44 (0)20 7 089 7404.