IMPORTANT UPDATE: COVID-19

By FINE+RARE

Mar 17th, 2020

In light of increasing concerns surrounding COVID-19, we want to assure you that FINE+RARE is committed to maintaining business operations as usual, while keeping the safety and well-being of our clients and global team members at the forefront of everything we do.

As the situation evolves, we will strive to keep you updated with regards to possible changes to delivery schedules, delays to product releases and other matters which might affect your day-to-day experience as a valued F+R client. Our business continuity plans are in place to protect the high level of service and expertise that you have come to expect and we continue to follow official guidance from the government and health authorities.

If you have any questions or concerns, however great or small, please don’t hesitate to pick up the phone to your Account Manager or contact us at customerservice@frw.co.uk. We’re here to help and will be available via email and phone throughout this difficult time.

We also want to take this opportunity to extend our love to those in the wine, spirits and hospitality industries whose lives and livelihoods have already been affected by the outbreak and who we will endeavour to support and champion in the coming weeks and months. Our thoughts are with you.

On behalf of the entire F+R team, we wish you good health and thank you for your continued custom.

LATEST UPDATES

  • 6 April 2020: FINE+RARE has suspended its sea shipment service to Hong Kong until further notice. Please note that our air freight service will continue to operate on a weekly basis.

  • 26 March 2020: To protect both our clients and staff, FINE+RARE is now offering a reduced delivery service. We are not currently able to offer a guaranteed day for delivery and scheduled deliveries may be subject to delay or postponement at short notice. Clients will be kept informed of any changes that may affect their order.

    Our delivery drivers continue to use e-pods to ensure deliveries are tracked, however clients will be given the option of whether they want to sign the device or would prefer a photograph of the goods to be taken to confirm proof of delivery.

  • 17 March 2020: FINE+RARE will be postponing inbound and outbound transfers of wines and spirits from UK warehouses until further notice. Collections from private addresses will also be suspended. Deliveries will proceed as planned, but could soon be delayed or cancelled as the situation develops.

  • 13 March 2020: The Union des Grands Crus de Bordeaux has announced suspension of the 2019 En Primeur Week tastings due to begin at the end of March.

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