HOW WE WORK FAQ'S

• Is This Huge Range Made Up?
• Are Any Wines Available Now?
• How Do I Find a Certain Wine?
• How Long do I Wait?
• When do I Pay?
• What's My Wine Worth?
• Can I Trust Your Quotes?
• Can I Store All My Wine With You?
• I'm New to all This – Will You Help?
• Do You Run Events?
• Do You Do Gifts, Weddings, etc.?

We believe that choice is today's Holy Grail for fine wine collectors and it's true that our range is almost unbelievably huge, currently 34,903 listings to be precise, (worth well over a staggering £150 million). None of the listings are made up - we manage this huge range by employing a specialist team of Data Managers solely responsible for importing all new lists and offers from many hundreds of suppliers into our 'WineDesk' database where market prices and listings for sale are controlled and generated. With our Sales Team constantly updating availabilities against live enquiries and orders we ensure data is kept fresh and that our customers are rarely disappointed.

It's your satisfaction that lies behind our success.

Yes - many wines we list are lying in our cellars, on sale of behalf of 'Reservists'. Reservists are a mixture of private and trade stockholders who are disposing of wines through us (visit our valuations section). The quantities and values vary considerably as consignments arrive and are sold, but we usually have at least £2.5 to £3 million (GBP) of Reservist wines ready for immediate delivery. This is as much, often more than many other fine wine merchants hold in stock.

Using the intuitive Smart Search should find your target wine immediately. Setting criteria in Detailed Search creates your own shopping list. Alternatively email wine@frw.co.uk and one of our experienced Account Managers will help source the wine you're after.

Typically our European collection cycle (from source to you via our UK warehouse) takes between 6 to 8 weeks. Often less, but occasionally more depending on certain things such as weather (we don't ship during heat waves or ultra-cold snaps) and other unforeseen delays (like French Customs strikes!).

Invoices are payable at the time of order confirmation. This means that the wine you ordered is secured for you at the done-deal price - you can get updates on its whereabouts at any time.

Using our online, no-obligation, valuations tool gives you an instant valuation which you can either commit to sale through us, or save for future reference.

Our valuation system is totally transparent showing what your wines are worth, our sale margin and the net total. Everything is made clear and an easy to follow explanation of how selling works is provided to guide you.

Storage is a core service we provide at extremely competitive prices and we are happy to look after all your fine wines – odd bottles as well as case lots; duty paid and under bond; bought from other merchants or F+R.

See full details of our storage service.

We have a team of knowledgeable Account Managers to help you whether you are someone new to fine wines, or a serious and established collector. Your Account Manager will be on constant alert for those truly hard to find, rare gems, or special parcels that constantly but fleetingly pass our way, using their knowledge of your preferences and passions to make sure you get to see these opportunities as a top priority.

We run a top level Bordeaux Tour each year and several high profile and exclusive wine dinners throughout the year. Our Browse section provides up to date news and events details.

As wholesalers we don't offer a gift solution and functions are not a strong point for us given the nature of our typical shipping cycle. But a search within immediately available wines might provide a solution.